One of our family’s credos is “Make a promise, keep a promise.” It helps us live up to our commitments. For example, a few days ago my oldest daughter was encouraging me to do my training for an Eco Challenge that I am doing in Colorado this summer. Before she would leave the subject, she needed me to say, “I promise.” I gave my word and that commitment helped me to follow through. The next night, my youngest was supposed to help me wash the dishes, but wanted to do something else first. She sensed my doubt and, before ducking out, said, “I promise.” About an hour later, I heard the clanging of pans being put away.
So many companies and families have a problem keeping their word. It’s hard to do if you don’t have a culture of accountability. That accountability needs to be tested regularly—from all sides. And it helps to locate that accountability in a credo.
How are you doing at keeping your commitments?